For product problems, or warranty issues...
To speak to a product specialist, please call 866-676-5848 extension 112, for prompt attention, or email us at warranty@solvitproducts.com.
Warranty details: Products either carry one-year warranties, or lifetime warranties - check the package or Care & Use Guide for details. The full warranties are as follows...
Limited 1-year Warranty: Solvit Products provides a one-year warranty on this product against defects in material and workmanship. This warranty does not apply to normal wear or damage from misuse, abuse, neglect, or accident. This warranty is not transferable. Please retain your original sales receipt. For warranty service, contact Solvit at warranty@solvitproducts.com, or 866-676-5848.
Limited Lifetime Warranty: Solvit Products provides a lifetime warranty on this product against defects in material and workmanship. This warranty does not apply to normal wear or damage from abnormal use, misuse, abuse, neglect, or accident. This warranty is not transferable. Please retain your original sales receipt. For warranty service, contact Solvit at warranty@solvitproducts.com, or 866-676-5848.
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PRODUCT INFORMATION
SAFETY & CARE MAINTENANCE
Ensure your pet is not left in a closed vehicle. Provide a constant source of water & proper ventilation for your dog at all times.
SERVICE - DO NOT RETURN TO YOUR RETAILER
If you require help in assembling your Zinger Aluminum Dog Crate please call 1-800-351-8411 for assistance. Zinger Sport Dog Gear Inc. will repair or replace any defective parts and material.
PRODUCT WARRANTY
Re: Request to Return Goods
RMAs: All Zinger products can be returned within 30 days of delivery date in original packaging. All returns must first be authorized and a RMA# (Return Authorization Number) issued before we will accept any returns.
Refunds/Credits: Upon receipt and inspection of the returned goods a refund/credit will be issued for the amount of the original invoice less shipping and a restocking fee. Where a credit card was used for payment of the original invoice a credit memo (CM) will be issued and can be used against future invoices. If the dealer wishes to have a refund to the original credit card a 5% bank merchant fee based on the refund will be charged.
Restocking Fee: Where your customer is returning the goods in exchange for a different size or model we are sometimes able to waive or reduce the restocking fee depending on circumstance. This will be addressed on a case by case basis.
If your customer is returning the product for a refund a 25% restocking fee will apply to all returned goods. This fee covers our cost of administration, handling, inspection and repackaging. Often times these returned products cannot be resold as new and we are forced to take a loss on the transaction.
Used Crates: Crates in new and the original packaging may be returned for credit. Due to hygiene and reselling issues we CANNOT accept return of any used or damaged crates. Customers requesting return of a crate should be thoroughly made aware that a used crate will not be accepted for return and no credit will be issued if such a crate is returned. A crate that has been assembled and used to hold a dog for even a day will not be accepted (i.e. a crate is purchased and a dog is shipped across the country only to be returned within the 30 days).
Returned Goods Damaged: Your customer is responsible for the cost of shipping the product back to us. When returning goods we highly recommend obtaining insurance and closely following the shippers packaging requirements. Failure to do so may mean the customer being responsible for any loss or damage that may occur.
Our experience shows that returns are often poorly repackaged and get damaged on route back to us. These returns will not be accepted for credit and the customer will need to make a claim with the shipper.
Re: Zinger Crate Warranty
Full 1 Year Product Warranty: All Zinger Crates come with a 1-year warranty against manufacturer defects. Due to the broad range of dog breeds and temperaments, we do not offer warranty coverage for metal and paint damage caused by dogs.
90 Day "No Escape" Warranty: Our Professional and Heavy Duty Series Crates feature a 90 Day, "No Escape" Warranty. The 90 days is usually enough to find out if the dog will remain contained. This warranty does not cover escape caused by improper assembly or use of the crate. This warranty ensures that we will work to see if we can rectify any issue to contain the dog, and if not we will refund the purchase price. But we are obligated to work to rectify any issues before a refund is issued. Any refund that may be offered would be subject to our restocking fees and less shipping, as above.
Published by Zinger Sport Dog Gear Company
264 Bronte St. South #13, Milton, Ontario L9T 5A3 Canada
ALUMINUM DOG CRATE
Models: All Zinger Deluxe Crates
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P.L.A.Y. Luxury Dog Beds
P.L.A.Y. wants to ensure your complete satisfaction with all of our products. We are committed to meet and exceed your shopping expectations and value your trust in our goal to provide you with exceptional merchandise. In the event you must return or exchange a purchase please follow the directions below.
Within 30 days of delivery, please contact our Customer Service at 1-855-300-7529 or jan.corder@petplay.com to obtain an Return Merchandise Authorization (RMA). Merchandise must be unused and returned in its original packaging to be considered for a full refund or exchange. We reserve the right to determine whether an item has been used or washed. Please note that original shipping charges are non-refundable.
Your RMA number must be noted on the packing slip enclosed with the returned item. Returns without an RMA number will not be accepted and will be rejected at delivery. Customers are responsible for all return shipping costs. All pet beds, covers and Chill Pads will be subject to a $9 restocking fee. We strongly encourage you to insure the package for loss or damages during shipping as P.L.A.Y. cannot be held responsible if either occurs.
In the event an item was damaged during shipping or sent in error please call Customer Service within 48 hours of receipt to obtain an RMA. In these cases P.L.A.Y. will pay the return shipping charges.
Refunds are not available for custom or personalized orders, discounted orders, or unless otherwise stated at the point of sale. Due to health regulations, P.L.A.Y. is unable to accept an item which has been used, damaged or soiled by your pet after receipt; and for hygiene reasons, toys and Fill-a-Bed's are not eligible for return except for significant manufacturing defect.
For items purchased through a third party retailer (website or store) please contact them directly for return instructions.
Additional Questions: Please call Customer Service at 1-855-300-7529. We will be happy to answer your questions or address any other concerns regarding your order.
Thanks for making P.L.A.Y. part of your lifestyle!
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Richell USA, Inc. offers a Standard 90-Day Warranty. This warranty is determined by the date of purchase and extends 90 calendar days beyond. No additional warranties apply.
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All Gen7Pets products come with a warranty against manufacturer’s defects for 6 months from the date of purchase. The exclusive remedy under this warranty is the replacement of the defective product; this warranty does not provide reimbursement for, and Gen7, LLC is not responsible for, any other damages, including special, incidental, consequential or other types of direct or indirect damages . ALL OTHER EXPRESS OR IMPLIED WARRANTIES ARE HEREBY DISCLAIMED. The warranty does not cover damage to Gen7Pets products caused by ordinary wear and tear, accidents, misuse, abuse or any causes other than defects in materials or workmanship.
In case of a warranty return you will need a RA number (Return Authorization) number. Call 610-913-1906 to get your RA number.
Be sure to keep your receipt for any future warranty claims.
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