Xtreme® Dog Crates Shipping Policies

SHIPPING COST

Xtreme® Dog Crates ship for $250 when a rectangular crate and $350 when a square crate like 54 x 54 and 60 x 60.

Xtreme Dog Crates outside kennels ship for $500 per individual kennel. Note: Custom orders require a new quote for shipping charges. For 2 or more runs you should contact us for a freight quote.

HOW IS MY XTREME PRODUCT SHIPPED?

Our products are usually large and heavy. This means they are palletized when delivered to the carrier. They are wrapped and strapped when the carrier takes possession of your crates or kennels. Your crate or kennel is shipped "LTL" which means "less than truckload." This generally means that nothing can be stacked on your palletized product.

Xtreme Dog Crates continues to search for that perfect packaging design and perfect carrier in order to assure your product arrives looking exactly how it did when it left the factory. We have not yet found those two perfect scenarios. Our search is ongoing.

By far the greater majority of our shipments arrive unscathed, ready for immediate use and looking just like they did when they left the factory. Sometimes the carrier's forklift just can't seem to go where it's supposed to, and there is damage to the shipment.

The trucking company will drop your pallet at your address at the end of your driveway. The carrier will not go down private roads to deliver shipments to your door. You will be responsible for moving the product from the end of your driveway on the street to your home. 

RECEIVING YOUR SHIPMENT  

TRACKING: We will provide you with a "Pro Number" which will be your tracking number as well as the ship date, carrier name, and ETA.

FIRST CONTACT: The carrier will call you 1 or 2 days before delivery to set a delivery appointment. A few of the things you need to know when setting your appointment are;

Someone 18 years of age or older must be on hand to sign for the shipment.
Your product will be delivered on a tractor-trailer; therefore, a "curbside" delivery will be made. Curbside means on the paved street. Unless you can convince them to do so, they will not deliver on a gravel road. They will not deliver to an address on a dead-end street. In these cases, you can have them delivered to a nearby parking lot or if you know someone, a loading dock. Then you can load it into your truck and take your product home.

WHAT TO DO IF YOUR SHIPMENT IS DAMAGED

• Your shipment will probably arrive just fine, but just in case, we want you to inspect your product and packaging before you sign for it. Should you find any damage, you must note that damage on the driver's paperwork. If the damage is not indicated on the driver's paperwork, we cannot be responsible for satisfying your damage issue. We must file a claim with the carrier, but without your notes, on the driver's paperwork, we cannot submit the necessary claim.

• Do not refuse the shipment. Note driver's paperwork, take photos, and email or text us with a written description of the damage. Or, you can call us during the delivery for further instructions. All returns will be at the customer's expense including a 25% restocking fee.

SUMMARY

• Set appointment 1 or 2 days before delivery.
• Curbside delivery only. No gravel roads or dead-end streets.
• Bring help to offload your product and get it in the house or yard.
• Inspect your product during the offloading process.
• If you find damage, you absolutely must note on the driver's paperwork if you want your damaged item addressed by the manufacturer.
• Do not refuse the product unless instructed to do so by someone at carrymydog.com or Xtreme Dog Crates.
• All returns will be at customer expense and a 25% restocking charge will apply.

Thank you.