We strive to deliver to you the very best in pet products. Sometimes, despite our best efforts, products get damaged in shipment.
You have 5 days from receipt of merchandise to return or exchange your item. There is a 20% restocking fee on all returns. We do not pay for return shipping under any circumstances.
You must contact us by email at crownb (at) ocsnet.net for the return. Please include your phone number and the best time to reach you. Please include your comments about the problem you are having with the delivery, packaging or the product to save time for everyone. We know your time is valuable.
We will do our very best to work with you to make sure you have the complete product that will serve both you and your pet 100% for many years.
