How do I change quantities or cancel an item in my order?
When will my backorder arrive? NOTE: Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account? NOTE: Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged? NOTE: Your credit card will be charged within 24 hours prior to shipment of your item(s).
Just a quick phone call to our Customer Service folks at 559-783-2547 will get you all relative shipping and tracking information.
How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, please feel free to contact customer service for assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
International Shipping?
We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers.
Bongo International provides its customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.
You can find out more and sign up for an account here.
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page. We will ship your order shortly after we receive payment from you.
How do I contact you?
Please feel free to contact us at 559-783-2547 or email us at crownb@ocsnet.net.
